Does RERA Apply to Plots? Statutory Rules for Plot Booking Amount Refunds
A widespread myth promoted by colonizers, land aggregators, and township developers is that the Real Estate (Regulation and Development) Act, 2016 (RERA) only protects flat buyers in high-rise apartments and does not apply to residential plots. In reality, Section 2(zj) and Section 3(1) read with Section 3(2)(a) of RERA explicitly govern plotted developments. Whenever a developer proposes to develop a land parcel exceeding 500 square metres or containing more than 8 plots (across all phases combined) for the purpose of selling plots, RERA registration is mandatory before collecting a single rupee as a booking advance.
Whether you booked a residential plot in a township (such as DDJAY plotted colonies in Gurugram/Sohna, NA layouts in Pune/Nagpur, BDA/BIAAPA/DTCP layouts around Bengaluru and Chennai, or HMDA layouts in Hyderabad) or paid an advance to a local colonizer, Indian law provides a three-shield statutory framework to recover a stuck plot booking amount refund—alongside our general guide on builder booking cancellation refund legal notices:
| Statute / Provision | What It Regulates | Buyer's Refund Right |
|---|---|---|
| Section 3(1) & 3(2)(a), RERA 2016 | Plotted projects >500 sq. m. or >8 plots across all phases | Selling plots without RERA registration is illegal; triggers 100% refund + Section 59 penalty on colonizer (up to 10% of project cost). |
| Section 12 & 18(1), RERA 2016 | False brochure/layout approval claims or delayed plot possession | Unconditional 100% principal refund + SBI Highest MCLR + 2% interest from the date of each payment within 45 days. |
| Section 13(1), RERA 2016 | Maximum booking advance before registered Agreement for Sale | Developer cannot take >10% advance without executing & registering an Agreement for Sale. Pre-agreement forfeiture is barred or strictly capped. |
| Section 74, Indian Contract Act, 1872 | Buyer-initiated plot cancellation (no developer fault) | Earnest money deduction cannot exceed 10% of basic plot price (Experion DevelopersSC); GST, EDC/IDC & PLC are 100% refundable. |
| Section 2(7) & 2(42), Consumer Protection Act, 2019 | Plotted colonies promising roads, water, sewage, or layout approvals | Buyer is a “Consumer” (Narne Construction SC); can file online on e-Jagriti (District Commission up to ₹50 lakh) even if unregistered under RERA. |
| Section 55(6)(b), Transfer of Property Act, 1882 | All plot purchases (including non-RERA, revenue, or individual plots) | Creates a statutory charge on the land itself for 100% of prepaid booking money + interest unless buyer improperly declines delivery. |
Pre-Flight Readiness Wizard: 6 Steps Before Demanding a Plot Booking Refund
Before sending a cancellation email or signing a developer's one-sided “surrendercum-indemnity bond” (which often hides a 25%–50% forfeiture waiver), run through this 6-point statutory checklist to lock in your evidentiary position:
Assess Your Plot Booking Refund Readiness (2/6 Completed)
Initial Stage: Tick the items you have verified below. Even with basic payment receipts and bank UTRs, you can put the developer on statutory notice.
How Much Can a Plot Developer Deduct? Earnest Money & Forfeiture Cap Matrix
Plot developers routinely insert clauses in booking application forms stating that “20% of the total plot value or 100% of the booking amount paid shall stand forfeited upon cancellation.” Both the Supreme Court of India and State RERA Authorities have repeatedly struck down such clauses as unconscionable penalties under Section 74 of the Indian Contract Act, 1872 and Section 2(46) of the Consumer Protection Act, 2019. You can compute your exact statutory interest claim using our RERA Refund Interest Calculator (SBI MCLR + 2%).
| Cancellation Scenario | Who Defaulted? | Max Legal Deduction | Interest Payable to Buyer |
|---|---|---|---|
| No DTCP / Town Planning Sanction, Missing CLU/NA, or Unregistered Layout (>500 sq. m.) | Developer Default (Sec 3 & 12 RERA) | ₹0 (0% Deduction — 100% Refund) | SBI Highest MCLR + 2% (~10.85%–11.10% p.a.) from each payment date |
| Delayed Plot Possession / No Demarcation, Roads, Sewage or Electricity by Due Date | Developer Default (Sec 18(1) RERA) | ₹0 (0% Deduction — 100% Refund) | SBI Highest MCLR + 2% (or +1% in UP RERA) within 45 days of demand |
| Buyer Cancels at Token / EOI Stage Before Signing Registered Agreement for Sale | Buyer Exit (Pre-Sec 13 Stage) | ₹0 to ₹25,000 (Nominal Admin Fee; HARERA / MahaRERA Norms) | Interest @ 9%–10.85% p.a. if developer withholds balance beyond 45 days |
| Buyer Cancels After Registered Agreement Due to Loan Rejection / Personal Reasons | Buyer Exit (No Developer Fault) | Max 10% of Basic Plot Price(100% of EDC/IDC, PLC & GST must be refunded) | Balance above 10% must be refunded within 45–60 days; interest applies on delay |
| Buyer Cancels & Developer Resells the Same Plot at an Equal or Higher Rate | Buyer Exit, Zero Developer Loss | Nominal / Zero Forfeiture (Kailash Nath v. DDA, 2015 SC) | Where no actual loss is suffered on resale, punitive forfeiture is barred u/s 74 Contract Act |
Note on Token / Bayana vs. Earnest Money: If your dispute involves an individual plot resale or a failed property deal with a private landowner rather than a colonizer/developer, read our dedicated guide on token money and bayana refund rules when a property deal fails.
Document & Evidence Matrix: 7 Records Required to Recover Your Plot Advance
When our real-estate advocates draft a plot booking refund legal notice or file a petition before State RERA / e-Jagriti, these seven documentary records establish an airtight claim under Section 63 of the Bharatiya Sakshya Adhiniyam (BSA), 2023:
| Document / Record | Why It Matters Legally | Where to Obtain It (If Missing) |
|---|---|---|
| 1. Booking Receipts & Bank Account Statement (UTR / Cheque Nos.) | Proves exact principal paid and triggers per-instalment interest computation under Section 18(1) RERA & Section 55(6)(b) TPA. | Download stamped NEFT/RTGS/IMPS/cheque clearance statement from your net-banking portal. |
| 2. Booking Application Form / Expression of Interest (EOI) / Allotment Letter | Identifies plot number, dimensions, basic sale price, and proves whether >10% was taken without a Section 13 registered agreement. | Check welcome emails from the developer's CRM or request a copy from the channel partner/broker. |
| 3. Marketing Brochure, Layout Map & Price Sheet | Under Section 12 of RERA, every representation in a brochure or layout plan is legally binding; deviations entitle you to a 100% refund. | Retrieve from WhatsApp media history, project website archives, or State RERA project document uploads. |
| 4. State RERA Project Registration Snapshot & Quarterly QPR Filings | Shows the official completion deadline declared by the promoter and whether layout approvals/land title are actually uploaded. | Search the project name on your State RERA portal (MahaRERA, UP RERA, HARERA, K-RERA, TNRERA, etc.). |
| 5. DTCP / Town Planning / CLU / NA Sanction Status | Proves whether the colonizer sold plots in an unapproved or tentative layout, establishing per se deficiency and Section 12 liability. | Check state Town & Country Planning portals (DTCP Haryana/TN, HMDA, PMRDA, BDA/BIAAPA) or file an RTI. |
| 6. Written Cancellation Email & Developer's Forfeiture/Delay Replies | Locks in the date of demand (starts the 45-day RERA refund clock) and records any unlawful forfeiture threat in writing. | Export email thread as PDF with full headers + RPAD postal receipt and tracking sheet. |
| 7. Geotagged Site Photographs & WhatsApp Chat Export (BSA Sec 63) | Demonstrates raw agricultural/undeveloped land on site despite developer's possession demand letters. | Take timestamped photos of the plot site and export WhatsApp chats with a Section 63 BSA certificate. |
Landmark Supreme Court & RERA Rulings on Plotted Developments and Booking Refunds
When a developer refuses to return your plot advance, citing one-sided application clauses or claiming that plots fall outside consumer/RERA protection, citing these four binding precedents in your legal notice dismantles their defence immediately:
Narne Construction Pvt. Ltd. v. Union of India, (2012) 5 SCC 359
The developer contended that selling residential plots in a layout was an outright sale of immovable property excluded from consumer forums. Rejecting this, the Supreme Court held that when a colonizer undertakes layout approvals, demarcation, internal roads, drainage, and civic amenities, it renders a “service” connected with housing construction—entitling plot buyers to full Consumer Commission remedies for refund and interest.
Impact: Brings even non-RERA plotted layouts under e-Jagriti jurisdiction.
M/s Newtech Promoters and Developers Pvt. Ltd. v. State of UP, (2021) 18 SCC 1
A 3-Judge Bench of the Supreme Court settled that an allottee's right under Section 18(1) of RERA, 2016 to demand a complete refund of the amount paid with prescribed MCLR + 2% interest is unqualified and absolute once the promoter fails to give possession of the plot or apartment in accordance with the terms of the agreement.
Impact: Developers cannot force delayed plot buyers to accept alternate plots.
Experion Developers Pvt. Ltd. v. Sushma Ashok Shiroor, (2022) 15 SCC 286 & Maula Bux (1969) 2 SCC 554
Affirming Maula Bux v. Union of India and DLF Ltd. v. Bhagwanti Narula, the Supreme Court held that earnest money forfeiture for buyer cancellation cannot exceed 10% of the basic sale consideration. Any clause forfeiting 20%–50% of paid installments is an unconscionable penalty void under Section 74 of the Contract Act, 1872.
Impact: Overrides 25%–50% forfeiture clauses in plot booking forms.
HARERA Gurugram Forfeiture Regulations, 2018 & Section 13(1) RERA Orders
State RERA authorities (including HARERA Gurugram and MahaRERA) have ruled that where a buyer cancels a booking before the execution of a registered Agreement for Sale under Section 13(1), the developer cannot forfeit 10% of the total plot cost and is restricted to a nominal administrative deduction (capped at ₹25,000 in हरियाणा/HARERA pre-allotment tiers) or 0% if approvals were pending.
Impact: Protects buyers who only paid an EOI or provisional booking token.
Where Plot Refunds Get Stuck: 5-Stage Legal Escalation Architecture
Most plot buyers lose months because they negotiate verbally with sales executives who have zero authority to release funds from the developer's escrow account. The diagram below maps the exact statutory escalation rail from cancellation to bank realization:
- STAGE 01 (Day 0): Written Cancellation DemandServe dated cancellation email + RPAD letter citing Section 12/13/18 RERA and rejecting arbitrary 25%–50% forfeiture.
- STAGE 02 (Day 7): RERA & DTCP Approval AuditVerify if the layout exceeds 500 sq. m. / 8 plots, check CLU/NA & layout sanctions, and audit Section 13(1) 10% advance breach.
- STAGE 03 (Day 15): Statutory Advocate Legal NoticeServe a 15-day Legal Notice invoking Section 18(1) RERA (MCLR+2%), Section 55(6)(b) TPA statutory charge on land, and Section 74 Contract Act.
- STAGE 04 (Day 30): State RERA Form M or e-Jagriti FilingFile online complaint before State RERA Authority or District Consumer Commission (e-Jagriti) / Order 37 CPC Summary Suit.
- STAGE 05 (Execution): Section 40 Recovery CertificateEnforce refund + interest as arrears of land revenue via District Collector attachment of developer bank accounts and plot inventory.
Dated Recovery Timeline: From Plot Cancellation Letter to RERA or Consumer Execution
Under Rule 19 of the Central/State RERA Rules, a promoter is statutorily obligated to refund the full amount with interest within 45 days (60 days in select state rules) of a valid cancellation demand. Follow this strict dated schedule so the colonizer cannot drag your refund across financial years:
Dispatch Written Plot Booking Cancellation & Refund Demand
Send the written cancellation notice (see Section 09 format below) to the developer's official CRM email and registered office via Speed Post / RPAD. Do not hand over your original payment receipts or allotment letter until the refund UTR is credited to your bank account.
Reject Unlawful Surrender Deeds & Forfeiture Waivers
If the developer replies demanding that you sign a notarized “No-Objection / Surrender Affidavit” accepting a 20%–50% deduction or post-dated cheques dated 9 months later, reject it in writing immediately. Signing an unconditional settlement affidavit weakens your right to claim statutory interest later.
Serve Statutory Advocate Legal Notice (15-Day Ultimatum)
Have a real-estate advocate serve a formal Legal Notice on the company and its directors invoking Section 12, 13(1) & 18(1) of RERA, Section 74 of the Contract Act, and Section 55(6)(b) of the Transfer of Property Act (statutory land charge), alongside a Section 59 RERA penalty alert if the plotted layout is unregistered.
File Online Complaint on State RERA Portal (Form M) or e-Jagriti
If the developer fails to settle within the 15-day notice window, file an online refund petition on your state-wise RERA complaint portal (for projects >500 sq. m. / >8 plots) or on the e-Jagriti Consumer Portal (for smaller layouts or service deficiency claims up to ₹50 lakh before the District Commission).
Enforce via Section 40 RERA Recovery Certificate (RC)
Once RERA grants your refund order, if the colonizer still delays payment, apply for a RERA Section 40 Recovery Certificate (RC) so the District Collector/Tehsildar attaches the developer's bank accounts and unsold plots as arrears of land revenue.
Plot Developer Dispute Scenarios: Unapproved Layouts, Loan Rejection & Forfeiture Traps
Select your exact plot booking dispute below to view the controlling statutory rule, maximum permissible deduction, and 3-step recovery strategy. (If your plot was booked under a tripartite bank loan scheme where the developer stopped paying pre-EMIs, see our guide on subvention scheme Pre-EMI builder defaults.)
No Layout Sanction / DTCP / CLU Approval or Delayed Plot Possession
Scenario 1 • Developer DefaultWhy the Developer Stalls
The colonizer collected 10%–40% plot booking money on a 'pre-launch' or 'tentative layout', failed to get Town & Country Planning (DTCP/BDA/HMDA/PMRDA/LDA) sanction or Non-Agricultural (NA/CLU) conversion, or missed the promised possession date for demarcated plots with roads and sewage.
Forfeiture Cap & Refund Entitlement
ZERO Forfeiture (0% Deduction). The developer must refund 100% of the principal paid plus SBI Highest MCLR + 2% simple interest from the date of each payment installment.
Controlling Statutory & Judicial Authority:
Section 12 & Section 18(1) of RERA, 2016 + Supreme Court in M/s Newtech Promoters v. State of UP (2021) 18 SCC 1 + Narne Construction Pvt. Ltd. v. Union of India (2012) 5 SCC 359.
3-Step Tactical Recovery Playbook:
- 1Reject any 'plot shifting' offer to an inferior phase or credit-note adjustment.
- 2Serve a 15-day statutory Advocate Legal Notice citing Section 12 (false brochure/approval representation) and Section 18(1) of RERA, plus Section 318 BNS (cheating) if sold without title/CLU.
- 3If unpaid within 15 days, file an online complaint on the State RERA portal (Form M) or e-Jagriti Consumer Commission seeking 100% principal + ~10.85%–11.10% p.a. interest.
Plot Booking Cancellation Letter Format (Pre-Notice Written Demand Template)
Before serving a formal Advocate Legal Notice, you should place a clear written cancellation and refund demand on record so the developer cannot claim you defaulted on future payment milestones. Copy or download our plot booking cancellation letter format below (for apartment bookings, see our flat booking cancellation letter template):
Plot Booking Cancellation & Refund Demand Letter Format
Date: [DD/MM/YYYY] To, The Managing Director / Authorized Signatory, [Name of Plot Developer / Colonizer Company Pvt. Ltd.] [Registered Office Address of Developer] Email: [Developer CRM / Grievance Email] SUB: FORMAL CANCELLATION OF PLOT BOOKING & DEMAND FOR REFUND OF ₹[AMOUNT PAID] WITH INTEREST — PLOT NO. [PLOT NO.], PROJECT "[PROJECT NAME]", [CITY/TEHSIL] Ref: 1. Booking Application / Provisional Allotment No.: [Application/Allotment Ref] dated [Date] 2. Project RERA Registration No.: [RERA Reg. No. or "Unregistered Layout"] 3. Total Amount Paid: ₹[Total Amount Paid]/- via Receipts / UTR Nos. [List UTR/Cheque Details] Dear Sir/Madam, 1. Under the above reference, I booked Residential Plot No. [Plot No.] admeasuring [Area in Sq. Yds. / Sq. Mtrs.] in your project "[Project Name]" situated at [Village/Sector/City] for a basic sale consideration of ₹[Total Basic Plot Cost]/-, and paid a cumulative booking/advance amount of ₹[Total Amount Paid]/-. 2. [USE OPTION A FOR DEVELOPER DEFAULT]: Despite collecting the aforesaid advance, your company has failed to [obtain final DTCP / Town Planning layout sanction / execute a registered Agreement for Sale under Section 13 of the RERA Act, 2016 / hand over demarcated physical possession with promised road, water, and electrical infrastructure within the stipulated timeline]. Under Section 12 and Section 18(1) of the Real Estate (Regulation and Development) Act, 2016, as affirmed by the Hon'ble Supreme Court in M/s Newtech Promoters and Developers Pvt. Ltd. v. State of UP, (2021) 18 SCC 1, I exercise my unqualified statutory right to withdraw from the project and demand a 100% refund of ₹[Total Amount Paid]/- together with interest at SBI Highest MCLR + 2% per annum from the date of each payment. [OR USE OPTION B FOR BUYER-INITIATED CANCELLATION]: Due to [housing loan rejection / personal medical & financial exigency], I hereby cancel my provisional booking prior to conveyance. Please note that [no registered Agreement for Sale under Section 13 of RERA has been executed / under the law laid down by the Hon'ble Supreme Court in Experion Developers Pvt. Ltd. v. Sushma Ashok Shiroor, (2022) 15 SCC 286 and Section 74 of the Indian Contract Act, 1872], any forfeiture exceeding reasonable earnest limits or deduction of statutory charges (EDC/IDC/PLC/GST) is illegal and unenforceable. 3. Please treat this communication as my formal Plot Booking Cancellation Notice and remit the refundable sum of ₹[Claimed Refund Amount]/- directly to my bank account below within fifteen (15) days of receipt of this letter: • Account Holder Name: [Your Full Name] • Bank & Branch: [Bank Name, Branch] • Account Number: [Account Number] • IFSC Code: [IFSC Code] 4. Take notice that upon failure to credit the refund within 15 days, I shall instruct my legal counsel to serve a formal statutory Advocate Legal Notice and initiate recovery proceedings before the State Real Estate Regulatory Authority (RERA) / District Consumer Disputes Redressal Commission (e-Jagriti) and assert a statutory buyer's charge over the project land under Section 55(6)(b) of the Transfer of Property Act, 1882, entirely at your company's cost and consequence. Yours faithfully, [Your Signature] [Your Full Name] [Address & Mobile Number] Encl: Copies of Booking Receipts, Bank UTR Statements & Allotment Letter
Worked Case Study: Buyer Recovers ₹9,50,000 Plot Advance + ₹1,18,400 Interest From Colonizer
25% Paid on 150 Sq. Yd. Plot; Developer Lacked Final DTCP Demarcation & Demanded 20% Forfeiture
1. The Trap: An IT professional booked a 150 sq. yd. residential plot in a 14-acre plotted colony for ₹38,00,000 and paid ₹9,50,000 (25% of plot cost) across two RTGS transfers based on a glossy brochure promising possession within 12 months. However, the developer never executed a registered Agreement for Sale under Section 13 of RERA, and site visits 14 months later revealed raw agricultural land without final DTCP demarcation or internal roads. When the buyer requested a refund, the developer cited an application clause forfeiting 20% of the total plot cost (₹7,60,000) and offered to return only ₹1,90,000.
2. The Statutory Legal Notice:Rather than accepting the ₹7.60 lakh haircut, the buyer engaged an advocate to serve a 15-day statutory Legal Notice on the company's Managing Director and RERA-registered compliance officer. The notice highlighted three fatal statutory violations by the developer:
- Breach of Section 13(1) RERA: Collecting 25% (₹9,50,000) without first executing and registering an Agreement for Sale (which caps pre-agreement collection at 10%).
- Section 12 & Section 18(1) RERA Default: Failing to complete layout demarcation and internal roads within the promised timeline, triggering a 100% refund with SBI Highest MCLR + 2% interest (10.90% p.a.) under Newtech Promoters (2021) 18 SCC 1.
- Section 55(6)(b) TPA Statutory Land Charge:Putting the developer's project lender and authorities on notice of a statutory buyer's charge over the project land parcel.
3. The Outcome: Faced with an imminent HARERA Form M complaint and a Section 59/61 RERA penalty exposure for violating Section 13(1), the developer's legal cell contacted the buyer on Day 11 and executed a consent settlement crediting ₹9,50,000 (100% principal) + ₹1,18,400 (agreed delay interest) = ₹10,68,400 via RTGS on Day 14.
Honest Scope: When an Advocate Notice Works vs. When You Need RERA or Civil Court
We believe in complete transparency before you spend ₹999 on a formal advocate legal notice :
✓ Where a Legal Notice Resolves the Dispute Fast
- • Active RERA/Township Developers: Solvent builders and colonizers who want to avoid Section 13/59 RERA penalties or adverse orders on their RERA project page.
- • Pre-Agreement Token / EOI Refunds: Where the sales team is threatening 25%–50% forfeiture on a booking form without a registered Agreement for Sale.
- • Mandatory Pre-Litigation Proof: Establishes the formal 15-day default record required before filing Form M in State RERA, e-Jagriti, or an Order 37 Summary Suit.
✕ Where Litigation / FIR Is Also Required
- • Absconding / Fly-by-Night Land Mafia: If a local colonizer sold government/forest land without title and shut down offices, you will need a criminal FIR under Section 318/316 BNS alongside civil attachment.
- • Developer in NCLT Insolvency (IBC): If the company is already admitted into CIRP before NCLT, a moratorium under Section 14 IBC applies and you must file a Financial Creditor claim in Form CA before the Resolution Professional.
- • Cash Payments Without Receipts: Unaccounted cash components without written receipts or bank trail cannot be enforced in RERA.
Stop the Developer From Forfeiting Your Plot Advance
Get a customized 15-day Legal Notice drafted and served by an experienced real-estate advocate invoking RERA Section 12, 13 & 18(1), Section 74 Contract Act, and Section 55(6)(b) Transfer of Property Act—complete with Speed Post RPAD tracking and email service.
Frequently Asked Questions: Plot Booking Refund Under RERA & Cancellation Rules
Does RERA apply to residential plots and plotted development projects in India?+
How much booking amount can a plot developer legally deduct or forfeit upon cancellation?+
Can a colonizer take 20% to 50% plot advance without signing a registered Agreement for Sale?+
What if the plot I booked is in an unregistered colony, agricultural layout, or smaller than 500 sq. m.?+
Can the developer forfeit GST, EDC/IDC, PLC, or clubhouse charges when I cancel a plot booking?+
How do I write and send a plot booking cancellation letter to a developer?+
Plot booking cancel karne ke baad builder ya colonizer paisa wapas nahi de raha toh legal notice kaise bheje?+
Primary Statutes, Supreme Court Judgments & Official Real Estate References
- Real Estate (Regulation and Development) Act, 2016 (Act No. 16 of 2016) — Sections 2(zj), 3(1), 3(2)(a), 12, 13(1), 18(1), 40, and 59: https://www.indiacode.nic.in/handle/123456789/2158
- M/s Newtech Promoters and Developers Pvt. Ltd. v. State of UP & Ors., (2021) 18 SCC 1 (Supreme Court 3-Judge Bench judgment on unconditional Section 18(1) RERA refund and interest): https://main.sci.gov.in/supremecourt/2021/16758/16758_2021_33_1501_31312_Judgement_11-Nov-2021.pdf
- Experion Developers Pvt. Ltd. v. Sushma Ashok Shiroor, (2022) 15 SCC 286 (Supreme Court judgment on 10% earnest money cap and refund interest from each payment date): https://main.sci.gov.in/supremecourt/2021/14394/14394_2021_12_1501_34824_Judgement_07-Apr-2022.pdf
- Narne Construction Pvt. Ltd. v. Union of India & Ors., (2012) 5 SCC 359 (Supreme Court ruling bringing plotted layout development within Consumer Protection jurisdiction): https://main.sci.gov.in/jonew/judis/39321.pdf
- Transfer of Property Act, 1882 (Act No. 4 of 1882) — Section 55(6)(b) (Buyer's statutory charge on property for prepaid purchase money and interest): https://www.indiacode.nic.in/handle/123456789/2338
- Indian Contract Act, 1872 (Act No. 9 of 1872) — Section 73 & Section 74 (Compensation for breach and prohibition of unconscionable forfeiture penalties): https://www.indiacode.nic.in/handle/123456789/2187
- e-Jagriti — Department of Consumer Affairs Online Filing Portal (Consumer Protection Act, 2019): https://e-jagriti.gov.in/