Unilateral 'Non-Refundable' Placement Fee Clauses Ruled Void Under Consumer Protection Act
Parties: Ritu Sharma v. M/s Career Placements Pvt. Ltd. & Anr.
The complainant paid an upfront 'Executive Registration and Resume Enhancement Fee' of ₹18,500 to a registered recruitment agency in Nehru Place, New Delhi. The agency verbally guaranteed at least 5 executive interviews with leading IT firms within 45 days. No interviews were arranged. When the complainant demanded a refund, the agency pointed to a fine-print clause stating 'Registration fees once paid are strictly non-refundable under any circumstances'.
The District Consumer Forum held that demanding money under the promise of interview coordination and failing to provide any tangible recruitment service constitutes gross deficiency in service under Section 2(11) and an unfair trade practice under Section 2(47) of the Consumer Protection Act, 2019. The Commission ruled that unilateral non-refundable clauses in standard-form contracts are unconscionable and legally void. The forum ordered the agency to refund the entire ₹18,500 with 9% annual interest, pay ₹15,000 compensation for mental harassment, and ₹5,000 for litigation costs.