BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION AT [DISTRICT NAME, STATE]
CONSUMER COMPLAINT NO. ________ / 2026
(FILED UNDER SECTION 35 OF THE CONSUMER PROTECTION ACT, 2019 ON E-JAGRITI)
IN THE MATTER OF:
[YOUR FULL NAME]
S/o, D/o, W/o [Father's / Spouse's Name]
Residing at: [Your Complete Residential Address, District, PIN Code]
Mobile: [Your Phone] | Email: [Your Email]
... COMPLAINANT
VERSUS
1. [OPPOSITE PARTY COMPANY LEGAL NAME, e.g., M/S XYZ PVT. LTD.]
Through its Managing Director / Authorized Signatory
Registered Office: [Full Corporate ROC Address from MCA Master Data]
CIN: [Corporate Identification Number] | Email: [Legal/Nodal Email]
... OPPOSITE PARTY NO. 1
MEMORANDUM OF COMPLAINT UNDER SECTION 35 OF CPA 2019 FOR DEFICIENCY IN SERVICE & UNFAIR TRADE PRACTICE
MOST RESPECTFULLY SHOWETH:
1. That the Complainant is a "Consumer" within the meaning of Section 2(7) of the Consumer Protection Act, 2019, having paid valuable consideration of ₹[AMOUNT IN NUMBERS] (Rupees [AMOUNT IN WORDS]) to Opposite Party No. 1 towards purchase of [DESCRIPTION OF GOODS / SERVICES] vide Invoice / Booking Reference No. [INVOICE NUMBER] dated [DATE OF INVOICE]. (Annexure A).
2. That this Hon'ble Commission has territorial jurisdiction under Section 34(2)(d) of the Act as the Complainant resides and works for gain within the territorial jurisdiction of this Commission. Furthermore, this Commission has pecuniary jurisdiction under Section 34(1) as amended by G.S.R. 898(E), the total value of consideration paid being ₹[AMOUNT], which is well within the ceiling limit of ₹50,00,000.
3. That Opposite Party No. 1 committed gross "Deficiency in Service" under Section 2(11) and "Unfair Trade Practice" under Section 2(47) in as much as [DETAIL PRECISE FAULT, DEFECT, REFUSAL TO REFUND, OR BREACH OF CONTRACT].
4. That the Complainant repeatedly escalated the grievance through emails dated [DATES] but Opposite Party failed to rectify the deficiency. (Annexure C).
5. That the Complainant caused a formal Statutory Legal Notice dated [DATE] to be served upon the Opposite Party via India Post Registered Speed Post (Consignment No. [POSTAL TRACKING NUMBER]) giving 15 days to remedy default. Despite delivery on [DELIVERY DATE], the Opposite Party failed and neglected to comply. (Annexure D).
6. That the cause of action first arose on [DATE OF PURCHASE / INCIDENT] and continues to subsist. This complaint is filed within the statutory limitation period of two years prescribed under Section 69 of the Act.
PRAYER:
It is, therefore, most respectfully prayed that this Hon'ble Commission may be pleased to:
a) Direct the Opposite Party to refund the full consideration amount of ₹[AMOUNT] along with interest @ [9%–12%] per annum from the date of payment till realisation;
b) Award compensation of ₹[DAMAGES CLAIMED] towards mental agony, severe harassment, and physical hardship suffered by the Complainant;
c) Award litigation expenses quantified at ₹[LITIGATION COSTS CLAIMED]; and
d) Pass any other relief as this Hon'ble Commission deems fit and proper in the interest of justice.
Place: [YOUR CITY]
Date: [FILING DATE]
COMPLAINANT IN PERSON
[SIGNATURE / DIGITAL SIGN]
